Nancee Bender Brings National Patient Safety Expertise to EMHS


EMHS president and CEO, M. Michelle Hood, FACHE is pleased to announce Nancee Bender, RN, PhD has joined EMHS as the system’s first vice president of Clinical Performance and chief patient safety officer.
As vice president of Clinical Performance, under the office of chief medical officer Robert Thompson, MD, MBA, Nancee will provide systemwide patient safety and quality leadership with a focus on organizational transformation toward the Triple Aim plus one—an excellent experience for our patients, improving the health of our communities, and lowering the cost of care, while providing a great environment for providers and employees to contribute to our work. In this role, Nancee will work with other leaders, providers, and patients to design and implement new models of care under a systemwide quality and patient safety program.
Most recently in her career, Nancee served as a national consultant for Joint Commission Resources in patient safety and quality of care, with an extensive client list that includes Healthcare Association of New York State, US Army Northern Regional Medical Command, and many community hospitals and academic medical centers in Massachusetts, Maryland, New Jersey, and Rhode Island. Hood says, “Nancee’s success in developing leading patient safety programs across the nation is grounded in partnership, trust, and accountability. Under Nancee’s guidance, we’ll together identify safety and quality priorities for targeted improvements and will learn from one another as we shape a highly integrated, team-centric patient safety program that emphasizes a culture of no harm.”
Nancee received her PhD from the University of Rochester, her Master and Bachelor degrees in Nursing from the University of Michigan.  Nancee serves as a judge for the Pinnacle Award for Quality of the Hospital Association of New York State. Prior to national consulting, highlights of her career include 20 years of progressive responsibility in critical care nursing and executive roles in ambulatory care administration. Nancee chaired the Quality Committee of the Society for Ambulatory Care Professionals of the American Hospital Association. Nancee also served as the executive director for Ambulatory Accreditation of The Joint Commission. As a faculty member at the University of Rochester, she was co-principal investigator with the chief medical officer of the University of Rochester Medical Center for Achieving Competency Today, a Robert Wood Johnson Foundation funded program for interdisciplinary education in patient safety and quality. Nancee is a past recipient of the President’s Award from the American Hospital Association Society of Ambulatory Care Professionals.
Hood added, “We are pleased with the skill and depth of knowledge that Nancee will bring to our team. Her extensive experience in quality improvement and patient safety across the continuum of care will serve our system well as we work toward our vision of becoming a national model of excellence by 2020.”
Dr. Bender commented, “I am excited about this next step in my career. I look forward to working with clinical teams, leaders, and patient advisory councils across EMHS on creating an integrated patient safety program that not only exceeds national quality benchmarks, but more importantly provides our patients with a safe and exceptional care experience.”
EMHS member organizations share common values and work to ensure delivery of the right care, at the right time, and in the right place. Together we’re stronger.
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